Policies

Thank you so much for your interest in f.Inguz Art. Please read carefully before purchasing items.

Payment:

I only accept Paypal at this time.

PAYPAL payment is due at time of purchase. If you need more time, please contact me. Transactions not paid for within 1 week (7 days) will be canceled.

Shipping:

All items are packaged with care to ensure they arrive safely.

I ship via USPS 1st Class Mail, which usually takes 2-10 days in the continental U.S or 1-4 weeks internationally. Contact me for express shipping or insurance, as these will be extra. Shipping includes delivery confirmation (with the exception of international orders).

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

Returns and refunds policy, please read carefully before you purchase:

PRE MADE ITEMS:
If you are not happy with your purchase I am happy to accept returned items for a refund with the following conditions:
– You must notify me within 7 days of receiving your item that you wish to return your purchase for a refund.
– The item must be mailed back and arrive to me well packaged and in new condition within 28 days of notifying me that you will be returning the item.
-The purchase price will be refunded less the original shipping price if you change your mind, or the item doesn’t fit. This includes purchases as gifts.
-The purchase price will be refunded including the original shipping price if the item is defective, damaged or not as described.

CUSTOM pieces, pieces made to request, pieces that have been altered at your request from the original listing:
-No refund will be given on a custom or altered order.
-If the item arrives damaged or not as described your purchase price will be refunded including the original shipping price once you have returned the item to me.
– You must notify me within 7 days of receiving your item.
– The item must be mailed back and arrive to me well packaged and in new condition within 28 days of notifying me that you will be returning the item.

– Any refunds processed will be refunded to the original purchaser’s paypal account.

Additional info:

PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product, not a defect. Please allow for slight variances.

Although no two pieces will ever be exactly the same, if you see something you like in the store, but would like it made with a different metal, or stone, please contact me and I will do my best to recreate it to your liking.

We reserve the right to refuse service.